Q? How do I prevent my pipes from freezing?

A.

Always disconnect your hose from your hose bib prior to your area reaching temperatures below freezing. Also make sure your pipes and well insulated, where temperatures can reach below freezing, such as attics and garages.

Q? Is there anything that I can’t put down my toilet?

A.

You shouldn’t put ANYTHING down the toilet, except for what is supposed to go down there. Avoid putting in things like baby wipes, napkins, facial tissue, sanitary products, diapers, cottons balls, food scrap, cat litter or paper towels. While these may flush fine, they don’t break down the way toilet paper does and could eventually cause clogs or damage your septic system.

Q? How do I get rid of bad taste and smell in my water?

A.

There can be many causes to nasty odors and bad tasting water. Allow one of our experts to come get a sample to test and see what is going on. The test is free and we will recommend the best water treatment system for your house and your water.

Q? I have a well and I have noticed pink and red stains that build up in my toilet and tub. What is it?

A.

Generally when this happens it means that you have an issue with Iron in your water. Call us and we will get a sample of your water and we will test the water for iron and ph to see if you need a water softener system installed.

Q? What are the benefits of installing a Tankless Water Heater?

A.

  • Energy savings
  • Endless hot water
  • Saves space
  • Produce and supply endless streams of hot water to multiple outlets simultaneously.
  • Are up to 30 percent more energy efficient than a traditional natural gas water heater and up to 50 percent more efficient than an electric water heater
  • Shuts-off automatically when the water supply is closed, providing users with significant energy savings – save money on your utility bills
  • Are compact wall mounted units with a life expectancy of 20 years, whereas hot water tanks require about 16 square feet of floor space and, on average, lasts 10 years.
  • Mornings can be very hectic in the average household. Nothing is more frustrating than waiting for hot water. Tankless water heaters have continuous hot water!
  • Tankless water heaters mount on wall (indoors or outdoors) and are more compact than the standard water heaters. They are a true space saver!
  • Tankless water heaters are Eco Friendly and average a 40% savings on your utility bill, over the life of the heater. Tankless water heaters are up to 30% more efficient than a traditional nature gas water heater and up to 50% more efficient than an electric water heater!
  • Tankless water heaters can last up to 20 years!
  • With tankless water heaters, you avoid using water that has been stored in a tank and tankless models are equipped with superb safety features to prevent scalding water from ever reaching your faucet.

Q? We are in the market for a new toilet, but I have heard that the new toilet models do not flush as well as they used to and sometimes require multiple flushes to wash everything down.

A.

A law was mandated by the federal government, in 1994, that new toilets are to use no more than 1.6 gallons of water per flush. The manufacturers then had to manufacture a toilet that would properly clear the bowl and carry the waste to the septic system or the city sewer. The first models that were manufactured were cause for complaint, so the manufacturers have developed new flushing technology and increased the trap ways and flappers to ensure all the waste to

Q? We used to have good water pressure in the master bath but it doesn’t seem as good as it was?

A.

If you are experiencing low water pressure where you once had good water pressure there could be several causes. The first thing you should check is the supply line, make sure it is turned all the way on. Another common reason is the aerators are clogged, simply unscrew the aerator from the faucet head and clean out the sediment that may have collected by soaking it in vinegar overnight then using an old toothbrush just bush out the buildup. If you are still experiencing low water pressure you should call us for further advice.

Q? I hear water running behind my walls, what does that mean?

A.

If you can hear water running behind your walls and there are no water sources turned on then you may have a leak from one of the water pipes, you should call us to diagnose the problem.

Q? My water bill recently appears higher than normal and I don’t see any of my faucets leaking. Is there anything else that could be causing the sudden increase?

A.

The first thing you should check is your toilets to make sure they are not leaking. Then you can check to make sure your fill valve, inside the tank, is not overflowing through the overflow pipe. There is a small tube that should be connected to it, you want to make sure the water level is about 1 inch below the overflow tube or level with the manufacturers mark inside the tank. The last thing you can check is your flapper. You can do this by adding a couple of drops of some red food coloring to your tank water, let it sit for about 20 minutes and check to see if there is any red in your toilet bowl. If it has then you will need to replace your flapper. Or simply call us and we will diagnose and fix the issue!

Q? Why doesn’t my hot water not stay as hot as it used to? Do I need a new Water Heater?

A.

There are two easy solutions that typically correct this issue, both of which would not require you to have to replace the entire water heater. The first possible solution would be, if you have an electric water heater, one of the heating elements may not be operating properly or the thermostat has malfunctioned and would need to be replaced. The second possible solution would be that the dip tube has broken off inside the tank and is now allowing the incoming cold water to mix with the hot water instead of being forced to the bottom, this is true for both gas and electric water heaters.